LuxUp Training · Last updated: 9 October 2026
1. Who we are
LuxUp Training (“LuxUp”, “we”, “us”) provides AI-Tutor led, competency-based courses for schools, teachers, school leaders, parents and partners. Our programmes are built and hosted in-house by LuxUp.
This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to luxuptraining.com, our waitlist and campaign pages, our hosted learning platform, and any email or messaging we send you.
Questions, requests or complaints: courses@luxuptraining.com.
2. What we collect
- When you contact us (luxuptraining.com/contact): your name, email address, the topic of your enquiry (for example, school enrolment), and your message.
- When you join a waitlist or register for a free demo exam (our campaign pages): your first and last name, email address, phone number (where optional), district, organisation or school, your stated priorities, and anything you write in your own words about what you expect from a course.
- When you enrol or pay for a course: your billing name, contact details, and payment information. Payments are processed by our payment provider — we never see or store your full card or mobile-money PIN.
- When you learn on our platform: your account details (name, email, role, school or organisation) and your learning activity — course progress, quiz and exam results, competency records and certificates.
- Automatically: standard technical data such as your browser type, device and pages visited, used to keep the site secure and working.
3. Why we use it (and our lawful basis under Uganda’s Data Protection and Privacy Act, 2019)
- To deliver our courses and services to you — running your account, delivering your AI-Tutor led experience (personalised to each learner, adaptive to their progress, interactive throughout), marking exams, and issuing certificates and competency transcripts. (Contract.)
- To give schools their real-time progress and competency-grasp dashboard — generated live from course activity and visible only to your school. (Contract with your school; legitimate interest.)
- To send parents progress updates and reports by email, where a parent or sponsor has enrolled a learner or requested them. (Contract / consent.)
- To answer your enquiries and provide support. (Legitimate interest / contract.)
- To send you course news, waitlist updates and founding-cohort offers where you have asked for them or joined a waitlist. You can unsubscribe at any time via any email we send. (Consent.)
- To keep our systems secure, prevent fraud, and meet legal and tax obligations. (Legal obligation; legitimate interest.)
4. What we share — and what we never do
We do not sell, rent or trade your personal information. We share it only where necessary:
- With your school or organisation, where you learn through a school enrolment: your name, role, progress and competency records, so they can support your learning and view their dashboard.
- With our service providers who help us operate — payment processing (Stripe), email delivery, hosting, and marketing automation. They process data on our instructions, under contract, and may not use it for their own purposes.
- With authorities, where we are legally required to do so.
Course feedback you give stays within LuxUp’s course team; we share it with schools only in anonymised, aggregated form.
5. Cookies
Our website uses essential cookies to keep it secure and functioning (for example, maintaining your session and cart). We use them only as needed to provide the service you ask for — not to build advertising profiles. You can set your browser to block or alert you about cookies, though some parts of the site may then not work properly.
6. How long we keep data
We keep personal information only as long as needed for the purposes above: enquiry and waitlist data while you remain interested in our courses; account and learning records while your account is active and for a reasonable period afterwards, so certificates and competency transcripts remain verifiable; payment and billing records as required by applicable tax and accounting law. After that, data is deleted or irreversibly anonymised.
7. Your rights
Under Uganda’s Data Protection and Privacy Act, 2019 (and consistent with international standards) you have the right to:
- Access a copy of the personal information we hold about you;
- Correct anything inaccurate or incomplete;
- Delete your data, where we are not required by law to keep it;
- Object to or restrict certain uses, including marketing — or simply unsubscribe;
- Withdraw consent at any time, where we rely on your consent;
- Complain to us first, and ultimately to the relevant data protection authority.
To exercise any of these, email courses@luxuptraining.com. We respond within 30 days. If you act for a learner (parent, sponsor, guardian or school), tell us which learner your request concerns.
8. Children and learners under 18
Most of our learners are enrolled through schools or by a parent or sponsor. Where we hold information about a learner under 18, it comes from the enrolling school, parent or sponsor, who confirm they are authorised to provide it. We use it only to deliver and report on the course. Parents and guardians may exercise any of the rights in section 7 on their child’s behalf.
9. Security
We protect personal information with access controls, encrypted transmission (HTTPS), and role-based permissions — for example, a school can see only its own learners. No system is perfect; if a breach affecting your data ever occurs, we will notify you and the authorities as the law requires.
10. International transfers
Our services are operated from Europe. If you access them from outside Europe, your information may be transferred to and processed in countries whose data-protection laws differ from your own — we take steps to keep it protected to the standard described in this policy.
11. Changes to this policy
We may update this policy as our services change. The “last updated” date at the top always shows the current version, and material changes will be announced on our website. Continuing to use our services after a change means accepting the updated policy.
Questions?
Email courses@luxuptraining.com — we’re happy to explain anything here in plain language.
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